Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: June 2025
Information We Collect

Personal Information

  • Name, email address, phone number
  • Billing and shipping addresses
  • Date of birth and nationality (for travel requirements)
  • Passport information (when required for bookings)
  • Emergency contact information

Payment Information

  • Credit/debit card details (processed securely through payment gateways)
  • Billing address and payment history
  • Transaction records and receipts

Usage Information

  • Website browsing behavior and preferences
  • Search queries and tour package interests
  • Device information and IP address
  • Cookies and similar tracking technologies
How We Use Your Information
  • Process and fulfill your tour bookings and reservations
  • Handle payments and send booking confirmations
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Comply with legal obligations and prevent fraud
  • Analyze website usage to enhance our services
Information Sharing and Disclosure

We may share your information with:

  • Tour Operators and Hotels: To complete your bookings
  • Payment Processors: To handle secure transactions
  • Service Providers: Who help us operate our website

Note: We never sell your personal information to third parties for marketing purposes.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Opt-out of marketing communications
  • Data portability

Cookie Management:

  • Essential cookies (required)
  • Analytics cookies (optional)
  • Marketing cookies (optional)
  • Manage preferences in settings
Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: info@roamsphere.lk

Phone: 0718887007, 0718666205

Address: Roam Sphere Travels (Pvt) Ltd, 82, Level 2, Ward City, Queen Marry’s Road, Gampaha, Sri Lanka.

Response Time: Within 3 days