Terms of Service
Please read these terms carefully before using our tourism booking services.
Last Updated: June 2025By using our website and booking services, you agree to be bound by these Terms of Service.
Our Services
We provide an online platform for booking tour packages, accommodations, and travel-related services. Our services include:
- Tour package selection and booking
- Hotel and accommodation reservations
- Transportation arrangements
- Travel insurance options
- Customer support and assistance
- Travel documentation guidance
Booking Terms and Conditions
Booking Process
- All bookings are subject to availability
- Prices are displayed in USD unless otherwise specified
- Booking confirmation is sent via email
- Full payment is required at time of booking unless otherwise stated
- Special requests are subject to availability and additional charges
Age Requirements
- Minimum age of 18 to make bookings
- Minors must be accompanied by adults
- Age restrictions may apply to specific tours
- Valid identification required for all travelers
Travel Documentation
- Valid passport required for international travel
- Visa requirements are traveler's responsibility
- Health certificates may be required
- Travel insurance is strongly recommended
Payment Terms
Accepted Payment Methods
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal and digital wallets
- Bank transfers (for group bookings)
Payment Security
- All payments processed through secure, encrypted gateways
- PCI DSS compliant payment processing
- We do not store complete credit card information
- Fraud protection measures in place
Payment Schedule
- Full payment due at booking for trips under $2,000
- Group bookings may have different payment terms
Cancellation and Refund Policy
Cancellation by Customer
| Cancellation Period | Refund Amount |
|---|---|
| More than 60 days | 90% refund |
| 31-60 days | 75% refund |
| 15-30 days | 50% refund |
| Less than 15 days | No refund |
Cancellation by Company
- Full refund if we cancel due to insufficient bookings
- Alternative tour options offered when possible
- Force majeure events may result in credit vouchers
- Weather-related cancellations handled case-by-case
Important: Travel insurance is recommended to protect against unforeseen circumstances.
Liability and Responsibilities
Our Responsibilities
- Provide services as described in booking confirmations
- Maintain reasonable safety standards
- Provide accurate information about tours and destinations
- Offer customer support during business hours
Your Responsibilities
- Provide accurate personal and travel information
- Obtain necessary travel documents and insurance
- Follow tour guide instructions and safety guidelines
- Respect local customs and regulations
- Arrive on time for scheduled activities
Limitation of Liability
- We are not liable for acts of third-party service providers
- Maximum liability limited to the cost of your booking
- Not responsible for personal injury due to negligence
- Force majeure events beyond our control excluded
- Travel delays and disruptions are not our responsibility
Dispute Resolution
Resolution Process
- Contact our customer service team first
- Formal complaint process if unresolved
- Mediation through approved third-party service
- Binding arbitration as final resort
Governing Law
These terms are governed by the laws of [Your State/Country]. Any disputes will be resolved in the courts of [Your Jurisdiction].
Contact Information
For questions about these Terms of Service or to report issues:
Customer Service: support@yourtourismsite.com
Legal Department: legal@yourtourismsite.com
Phone: +1 (555) 123-4567
Business Hours: Monday-Friday, 9 AM - 6 PM EST
Emergency Contact: +1 (555) 987-6543 (24/7)
Updates to These Terms
We may update these Terms of Service periodically. When we do:
- We'll post the updated terms on our website
- We'll notify you via email for significant changes
- The "Last Updated" date will be revised
- Continued use constitutes acceptance of new terms